Getting Started

before you begin

If this is your first time accessing remote a counseling session, please allow time to download the application and familiarize yourself with ZOOM Cloud Meetings.

  • You will need a device connected to acceptably strong wifi in order to connect to the remote counseling session. Make sure the device you will be using for the session is well-charged or plugged in to a power source. Acceptable devices include mobile devices (Android or Apple), Mac or PC computers, and tablets (Apple or Android.) We recommend a laptop when possible for a better view.

  • On your device, download the ZOOM Cloud Meetings application from the appropriate App store. You will need to allow the ZOOM app permission to access to your audio/microphone and video. If you already have the ZOOM app, make sure you have the most recent software update.

  • You MUST sign & return the video release form before participating.

  • Please change the name displayed on ZOOM to your child’s name.

video release
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Guidelines for live meetings

  • Make sure you are in a quiet location where you will be able to hear and engage without any background noise.

  • Please turn on your video & audio. Just mute yourself when you are not talking.

  • Your family is invited to participate in any time with the exception of small group breakouts.

  • We suggest printing out our daily schedule so you know what times to be present for our live morning & evening meetings!

  • If you are unable to be present for any of our live sessions, no big deal. Just be sure to let a counselor know during your small group breakout time in the morning.

  • Call 615-830-8830 if you run into any issues you are having trouble solving.

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supplies from home

  • white copy paper

  • scissors

  • clear tape

  • plastic sandwich baggies

  • standard kitchen items: mixing bowl, spoon, tin foil, microwave, oven

  • paper towels

  • bible (we often use the message version!)

optional supplies

  • shredded cheeses (any flavor)

  • assorted candies for baking (m&m’s, hershey kisses, reese’s, etc.)

  • smart phone (for photography challenge!)

  • small container for planting (mug, vase, etc.)

  • “everything but the kitchen sink” extra items for getting creative with your cooking (veggies, herbs, etc.)

  • access to a printer

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Technology help

  • Restart the device and then attempt the process again.

  • Confirm that your device is connected to acceptably strong wifi. Confirm that your internet browser and other apps are working on your device. 

  • If your wifi is slow: consider other technology users in your home. If multiple people are using the internet at one time, you may need to ask them to stop until your session is over.

  • If you try all these things & they do not work, you may call the Hopetown interns at 615-830-8830 and they can help walk you through as much as possible.