Zoom Troubleshooting Tips

Technology help

• Restart the device and then attempt the process again.

• Confirm that your device is connected to acceptably strong wifi. Confirm that your internet browser and other apps are working on your device. 

• If your wifi is slow: consider other technology users in your home. If multiple people are using the internet at one time, you may need to ask them to stop until your session is over.

• Once your appointment time has arrived: if you are still experiencing technical difficulties ten minutes into the counseling session start time

  • Go back to your email to find the ZOOM meeting invitation.

  • Locate the phone number listed under "One tap mobile" and simply click once to dial the first number listed.

  • You will be connected to a secure phone call (without the video component.)

  • You will be prompted to enter a meeting ID - do NOT press anything and the "one tap mobile" will automatically enter the meeting ID for you.

  • Next, it will prompt you to press # to continue. You will be put on hold until your counselor answers.